Shelter

Computer access

We have an information resource centre in our reception area that is available for people to access the internet.

Housing advice

Shelter provides independent and confidential advice and support. We can help you if you are:

1. Living in run-down, dangerous or overcrowded housing
2. Facing homelessness or are worried you could become homeless
3. Having problems with your landlord (both private landlords or local council / social landlord)
4. Facing eviction or repossession
5. Unsure how the benefit changes affect your housing
6. Dealing with priority debts, negotiating payment plans or want help managing a budget

Within our team with have legal specialists who are experts in housing law and if you are eligible for legal aid they can give you free advice and legal representation.

We also offer specialised support services for people who are living in unsuitable accommodation or who are facing homelessness. Our skills support service can help with things like finding or preparing for work. Our DIY skills Adviser can assist you with managing small repairs to your property.

Legal advice

Our Legal Team are experts in housing law. If you are eligible for legal aid they can give you free advice and legal representation. If you are not eligible for legal aid they may still be able to give you legal advice and representation for a fee under a conditional fee agreement. Our legal teams can help you with things including: possession hearings or evictions, illegal evictions by landlords, antisocial behaviour injunctions and decisions made by the local authority.